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Returns Policy

If you are not satisfied with the condition and/or performance of your purchased item, you may return the item within 30 days from ship date for a refund or replacement. To qualify for refund or replacement, items must be in their original packaging with all tags and stickers attached. Contact us to receive a return authorization.

CITADEL™ will refund any item that is returned unused, in the original packaging within 30 days of purchase. Contact CITADEL™ Deerstands at 866.293.3510 or customerservice@citadelstands.com prior to shipping any returns. All shipping of returned items is the responsibility of the customer. If we made a mistake on your order, your return shipping will be reimbursed. The returns department requests that you allow 2-3 weeks turn around time for the issuance of a credit or for the shipping of an exchange. No refund will be given on defective or used items.

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